It’s easy to  Establish New Service - Online  or make changes to your existing utility services through My Account Portal 

Residential Service Requirements:
1. Unless applying with a STAR ID, TWO VALID and UNEXPIRED forms of government issued Identification are required to establish service. At least one being from the Primary Forms list.


2. Huntsville Utilities requires a $300.00 deposit to establish utility service. For more detailed information regarding deposits, see our Residential Deposit Policy.

The residential deposit may be reduced to $100.00 if a customer meets one of the three conditions below:

• Satisfactory Credit with Huntsville Utilities – The customer has had service with Huntsville Utilities within the last five (5) years with an excellent payment history as defined by the Huntsville Utilities Collection Activity criteria* for the last thirty-six (36) months. The same criteria will apply when moving from one location to another.
• Excellent Credit Score – When a new customer applying online for service receives an excellent credit score from a third-party credit reporting agency. 
• Guarantee of Account – The customer provides a properly executed Guarantee of Account with Huntsville Utilities. The Guarantor must have a current account with Huntsville Utilities with at least thirty-six (36) months of continuous service with an excellent payment history.

3. A non-refundable service charge is required to establish or transfer services. For accelerated service additional fees will apply.

4. If your Huntsville Utilities account has been discontinued because of non-payment of a past due bill, the past due balance must be paid in full at the time of application.

Additional Options
Apply by Mail
Print and complete the Residential Contract for Utilities - English Contrato Residencial de Servicios Públicos - Español and mail to our office with your deposit and copies of the required forms of identification.

Mailing Address: 
Huntsville Utilities
Attn: Residential Applications
P.O. Box 2048
Huntsville, AL. 35804

Apply in Person

Office location and hours:
112 Spragins Street
Huntsville, AL. 35801
Monday – Friday: 8:00am – 5:00pm

Apply by Apartments on Contract:

Check with your apartment manager to see if they offer the option of applying for your utility service through their organization.

*If your request for service needs to be completed within two (2) business days, please do not use online option.

Additional Service – Do you need service at an additional residence?
Note: Every residential account requires a security deposit.

Online: My Account Portal  Once logged in, select the “Move In” option to start an additional account.

In Person:
Office location and hours:
112 Spragins Street
Huntsville, AL. 35801
Monday – Friday: 8:00am – 5:00pm