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Frequently Asked Questions
Frequently Asked Questions
This app is designed for residential and commercial customers to manage their account from an Apple iPhone, Android or Windows smartphone. The app includes the capability to view and pay bills, monitor automatic monthly bank draft and view usage history. Any changes made or transactions made from the app will be reflected immediately on your account.
If different contract accounts are assigned to your user, you can select the relevant account three different ways:
- Immediately after logging on.
- Choose the “Options” tab, and then choose “Select a Different Account.”
- Choose the “Exit” tab and select the correct account under “Switch Account.”
From the View/Pay tab, choose “View PDF BILL.”
From the View/Pay tab, choose “One Time Bank Draft.” There are NO fees associated with this payment method.
From the View/Pay tab, choose “Pay by Debit/Credit Card,” you will then be redirected to Speed Pay®. A fee will apply.
From the View/Pay tab, choose “Edit Bank Details.” Add required information in the fields and save. Then choose “One Time Bank Draft” from the View/Pay tab. Select the correct bank description under “Select Bank Account” and then continue.
A payment, debit or credit has been made since the last invoice date.
Enter your bank information under “Edit Bank Details” (on the View/Pay tab) if not already entered, then from the View/Pay tab choose “Automatic Monthly Bank Draft,” choose enroll.
From the View/Pay tab, choose “Automatic Monthly Bank Draft,” and then choose “Cancel Enrollment.”
From the “Options” tab, choose “Change Password,” enter the required information and “Save.”
If you are experiencing problems because of internet or mobile internet connectivity issues that cannot be resolved, you may want to contact your wireless provider. If you have questions about the app, please contact customer service at 256-535-1200.