Thank You For Visiting hsvutil.org/We_Care!

We hope you take advantage of this information. There are many ways to lower your utility bill, as well as get assistance for utilities, rent, even groceries.

Financial Assistance

Agency Assistance - Call 2-1-1: 2-1-1 is a nation-wide helpline available anywhere, operated by United Way, with assistance information for financial, mental and other needs. They have local info on assistance for utilities, rent, groceries, etc,. for qualified applicants. They also have operators that speak 180 different languages. Dial 2-1-1.

LIHEAP energy bill assistance -LIHEAP is a federally-funded program that helps eligible low-income households pay for their home energy bills. LIHEAP may prioritize applicants based on need and income, as well as households with vulnerable populations, including the elderly, disabled and families with young children. In the Huntsville Utilities service area, LIHEAP is administrated by Community Action of Huntsville/Madison & Limestone Counties. They can be reached at (256) 851-9800 or visit their website, https://www.caa-htsval.org

For more information, as well as a Frequently Asked Questions page, visit https://energyright.com/residential/energy-assistance.

Payment Arrangements - call HU’s Customer Contact Center at (256) 535-1200 to see if you qualify for installment payments. This option allows the customer to make a partial payment towards the unpaid balance and divide the remaining amount into one to four monthly installments. The installment amount will be due with the monthly billing for the agreed upon term. No additional agreement will be available until the customer’s account is paid in full. When a customer signs an Installment Plan, they waive the right to any review concerning the validity of the bill.

Average Monthly Billing (AMB) - Huntsville Utilities’ Average Monthly Billing Program is designed to allow for a more even distribution of utility payment amounts by making averaged payments based on a 12-month history. This results in a fluctuating Average Monthly Billing amount due each month (or rolling average) and eliminates considerable deferred balances being carried forward. The Average Monthly Billing Program is not designed to save money nor is it designed for customers that need to make payment arrangements on monthly bills.  Visit https://www.hsvutil.org/residential_services/about_your_bill.php for more information and submit the form to see if your utility account is eligible (restrictions may apply).

Energy Efficiency

Home Energy Survey Program (HESP) – HESP is a program that HU offers customers an on-site home survey with a printed detailed report of recommended energy efficiency upgrades specific to the home. There is a $50 fee for the survey that will be included on your next bill. The survey includes:
*Attic Insulation Inspection 
*Duct Work Conditions and Air Flow Review
*Air Leak Evaluation 
*HVAC Unit Inspection
*Energy Habit Recommendations

Energy Tips - Tips to help you lower energy consumption are available on HU’s website and YouTube channel. Tips for both summer and winter are on the website at www.hsvutil.org/community_resources/safety___money_saving_tips/smart_consumer_tips.php. HU has a wide variety of videos on their Efficiency Tips play list on YouTube (https://www.youtube.com/c/HuntsvilleUtilities/playlists).

How to find AMI (Automatic Metering Infrastructure) Data – Learn how to manage your electric consumption. HU has a video tutorial on YouTube: Electric Usage Data Tutorial Video - My Accounts Portal. It is available at https://www.youtube.com/watch?v=14Zdg7Nuv4k. You can view electric usage data down to the 15 minute mark. Electric consumption data can be viewed in the customer portal under the Consumption History tab. This data can be helpful in determining habits and when you are using the most electricity so that you can pinpoint the source and make changes to reduce your overall electric energy usage. Access to the Customer Account Portal is required, and is discussed at the start of the video.

TVA EnergyRight®: From energy-saving advice to trusted contractors, TVA has partnered with local power distributors, including Huntsville Utilities, to help you make smart energy decisions and save money. They offer programs for both residential and business customers. A sample of the EnergyRight® programs:

DIY Home Energy Assessment - Check your home’s energy efficiency and learn how to save money and live comfortably with a DIY home energy assessment. The free self-guided DIY Home Energy Assessment lets you explore the ins and outs of your home’s energy use at your own pace, at the time that’s best for you. You will answer simple questions like:

• What lightbulbs do you use?
• How old are your major appliances?
• Is your home insulated?

It’s easy to use and just takes a few minutes to complete.

Once you’ve finished the self-guided assessment, you’ll receive a free, easy-to-read report with customized energy improvement recommendations for your home, plus an exclusive energy-saving kit and a Home Depot gift card mailed to your home.

Free Home Energy Virtual Workshop- An hour-long on-line workshop featuring easy tips that can make a big impact. TVA EnergyRight®’s free Home Energy Workshops give you a strong foundation in home energy education so you can make positive home energy changes that lower your utility bill. Check energyright.com/residential/workshops/ to register for the next workshop in our service area.

TVA’s Quality Contractor Network - Have access to quality contractors approved by TVA and your local power company and rated by homeowners like you. Each contractor is licensed and insured and completes training on TVA’s quality guidelines. It’s our way of helping you hire with confidence. https://energyright.com/residential/quality-contractor-network

Off-Bill Financing

Found out you have to upgrade appliances or your HVAC system?

VanderbiltEnergyright.com - offers off-bill financing opportunities to qualified customers. The TVA EnergyRight® loan program is an easy and efficient process that is completely online and paperless.

• Apply online 24/7
• A local company handling all your needs
• Simplified and efficient contractor process using data entered into the TVA EnergyRight® residential hub

• Instant loan approvals
• Prompt contractor payments
• Online loan closings using electronic signatures and verifications

What Vanderbilt can finance

All upgrades installed by a member of TVA’s Quality Contractor Network through the TVA EnergyRight® program.

• HVAC
• Duct systems
• Insulation
• Air sealing

• Windows
• Doors
• Water heaters
• Appliances

Visit www.vanderbiltenergyright.com for more information and to apply. Please note certain restrictions do apply.